We accept returns only if the product is damaged, defective, has a technical issue, or shows signs of physical shipping damage. Returns must be initiated within 7 days from the date of delivery.

✔ The item must be unused and in its original packaging.
✔ All accessories, manuals, and other components must be intact.
✔ Clear images of the damaged or defective product must be provided for verification.

To initiate a return, contact our customer support team through email or our website. Provide your order details, a description of the issue, and images clearly showing the defect or damage.

After receiving your return request, our team will thoroughly review and verify the details. Only valid cases meeting our criteria will be approved for returns and refunds.

Upon successful verification of your claim:

✔A 100% refund will be processed.
✔Refunds will be issued using UPI, bank transfers, or other online payment methods.

Certain items are not eligible for returns, such as: ✔ Products damaged due to mishandling by the customer.
✔ Items without their original packaging or accessories.
✔ Consumable or perishable goods once opened.

We take fraudulent refund requests very seriously. Customers attempting to exploit our policy with fake claims will face strict legal action as per applicable laws.

For valid return cases, The Zyncro Store will bear the shipping costs. However, for invalid or rejected claims, the customer will be responsible for all shipping expenses.

Once your return is approved, refunds are typically processed within 5-7 business days. You will receive confirmation via email once the refund has been initiated.

If you have any questions or require assistance with returns, feel free to reach out to our customer support team at support@zyncro.store or via our helpline +91 03672357048.